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Shipping and Returns

Shipping Policy

We offer FREE SHIPPING for all orders made in Hong Kong HKSAR.

International shipping charges are based on total order package weight and shipping destination.

Buyers must pay any import duties, taxes, and other fees levied by their respective destination countries.

Orders will be processed within 7 working days (excluding Saturdays, Sundays, and Hong Kong public holidays) once confirmed.

Some delays may take place due to the high volume of orders placed during promotional periods or sales.

For any concerns regarding the status of your orders, kindly send an email to info@contrabandcurated.com.

Returns and Exchanges

Our return policy lasts 30 days from purchase.
Beyond that, we cannot offer you an exchange.

We can only replace defective or misdelivered items (wrong design, size, variant).
No refunds will be given.

To be eligible for a return, your purchased item must be unused and in the same condition that you received it.
It must also have the original tags and packaging.

To complete your return, we require a receipt or proof of purchase.

To exchange your purchased item, send us an email at info@contrabandcurated.com stating the said item’s issues and attach photographs and supporting documents (receipts, etc).

Mail the item back to QC Co Limited, 4213-4215 Hong Kong Plaza, 188 Connaught Road West, Sai Ying Pun, Hong Kong, Hong Kong SAR 999077.

Please do not send your purchased item to the manufacturer.

You will be responsible for paying for your own shipping costs for returning your item.
Shipping costs are non-refundable.

Depending on location, the time it may take for your exchanged product to reach you may vary.

You should consider using a trackable shipping service or purchasing shipping insurance.
We cannot guarantee that we will receive your returned item.